Thornburg Borough Privacy Policy
The Borough of Thornburg (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This privacy policy explains what information is collected by the Borough, how it is used, how it is protected, and your rights regarding your data. By using the Borough website, mobile apps, and other online and offline products, services and experiences, you agree to the practices described below.
If you have any questions, concerns or complaints regarding this Privacy Policy or how we use your personal information, please contact us via e-mail at thornburg.secretary@gmail.com.
1. Information We Collect
1.1 Information You Provide
We collect personal information that you voluntarily provide when you fill out a contact form, register for alerts, or communicate with the Borough. This may include:
- Name
- Email address
- Phone number
- Mailing address
- Any other details you provide
Where we request information on forms, mandatory fields will be clearly indicated, as that information is necessary to fulfill your specific request or service.
We do not ask for sensitive personal data (e.g., Social Security numbers, passwords, or payment information). Please do not include such information when contacting the Borough through forms or email.
1.2 Information Collected Automatically
When you visit our website, we automatically collect limited technical information through cookies and analytics tools, such as:
- IP address and general geographic location
- Browser type, operating system, and device type
- Date and time of access
- Pages visited and duration of visit
- Referring and exit pages
This helps us monitor website performance, security, and usability.
2. How We Use Your Information
We use the personal information we collect for the following reasons:
- To send you our newsletter, or other information or marketing about our Services that you think may be of interest to you.
- To reply to your questions, inquiries, or customer service requests or to send you notices, updates, security alerts, or support and administrative messages.
- To provide you with information about the Services that you request from us or which we feel may interest you.
- To detect, investigate and prevent fraudulent transactions and other illegal activities on the Services and to protect the rights and property of us and our customers.
- To carry out our obligations arising from any contracts entered into between you and us, including for billing and collection.
- We may also use your personal information to fulfill our obligations as set out by applicable law, or to carry out any other purpose as described to you at the time your personal information was collected.
3. Cookies and Tracking Technologies
Our website uses cookies and similar tools to enhance user experience and performance.
3.1 Types of Cookies Used
- Performance and Functional Cookies:
Performance Cookies: Cookies used to aid in optimizing the delivery of the website to the user.Functional Cookies: Cookies used to interact with the website and allow it to function at a bare minimum.
You can control or delete cookies through your browser settings. Disabling cookies may affect certain website functions.
4. Third-Party Tools and Services
To operate, secure, and maintain our website, we use trusted third-party tools, including but not limited to:
- Google: Maps and reCAPTCHA services.
- Userway Inc: Accessibility support and features.
These tools process limited data necessary to provide their functionality. Each third-party service operates under its own privacy policy.
5. Data Sharing and Disclosure
We do not sell personal information, including, but not limited to, mobile numbers and SMS opt-in consent data. Additionally, mobile numbers and SMS opt-in consent data will not be shared to third parties for marketing purposes.
We may share limited data only in these circumstances:
- Service Providers: With vendors who assist in maintaining the website and its functions.
- Borough Departments and Public Records: To route your inquiry or service request to the appropriate municipal office, and consistent with our obligations under applicable state and local public records laws. Communications with the Borough may be considered public records and could be disclosed under the Pennsylvania Right-to-Know Law or other applicable laws.
- Legal Requirements: When required by law, subpoena, or government order.
- Security or Emergency Situations: When necessary to protect individuals, public safety, or Borough property.
6. Data Retention and Disposal
We retain personal information only as long as necessary for operational, legal, and recordkeeping purposes.
For example:
- Form data is currently retained indefinitely. We would recommend keeping it no longer than required, but that is a decision the Borough must decide on. Please let us know what works for you and we can adjust the form accordingly.
After the retention period, data is securely deleted or anonymized.
7. Data Breach Notification
If a data breach occurs that may compromise your personal information, the Borough will take appropriate action and notify affected users and authorities as required by law.
8. Your Rights and Choices
You may:
- Request access to the personal data we hold about you.
- Request correction or deletion of inaccurate information.
- Withdraw consent for optional communications.
- Opt out of non-essential emails or analytics tracking.
To exercise these rights, please contact us using the information below.
9. Children’s Privacy
Our website is not directed toward children under 13, and we do not knowingly collect their personal data. If you believe a child has provided information, please contact thornburg.secretary@gmail.com, and we will promptly remove it.
10. International Data Transfers
Our website is operated and hosted in the United States. If you access it from outside the U.S., your information may be transferred and processed in the U.S., where privacy laws may differ from your jurisdiction.
11. Links to Other Websites
Our website may include links to third-party sites. Thornburg Borough is not responsible for the content, accuracy, or privacy practices of these external websites.
Terms and Conditions of Use of Messaging System
By opting into messages, you agree to receive recurring automated marketing and informational text messages from The Borough of Thornburg. Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.
Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with The Borough of Thornburg. The Borough of Thornburg reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of messages sent. The Borough of Thornburg also reserves the right to change the short code or phone number where messages are sent.
Message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. Your wireless provider is not liable for delayed or undelivered messages.
Your consent to receive marketing messages is not a condition of purchase.
Carriers
Carriers are not liable for delayed or undelivered messages.
Cancellation
You can cancel any time by texting “STOP”. After you send the SMS message “STOP”, we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from The Borough of Thornburg again, just sign up as you did the first time and The Borough of Thornburg will start sending messages to you again.
Info
Text “HELP” at any time and we will respond with instructions on how to unsubscribe. For support regarding our services, email us at The Borough of Thornburg.
Transfer of Number
You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply “STOP” from the original number or notify us of your old number at The Borough of Thornburg. The duty to inform us based on the above events is a condition of using this service to receive messages.
Privacy
If you have any questions about your data or our privacy practices, please visit our Privacy Policy.
Messaging Terms Changes
We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. Your continued enrollment following such changes shall constitute your acceptance of such changes.